FuelSync · Legal
Dispute Resolution Policy
Last updated · 6 June 2026
Disputes are an unavoidable feature of fuel trading. FuelSync's escalation ladder is designed to resolve the vast majority of disagreements within 5 business days, with arbitration as a backstop.
1. Step 1 — Bilateral negotiation (48 hours)
Open a dispute from the order page. Both parties receive an automated inbox thread, full POD evidence and the relevant policy extracts. Most short-measure and timing disputes resolve at this stage.
2. Step 2 — FuelSync mediation (5 business days)
If unresolved, our operations team reviews telemetry, dip records, photographs, lab reports and counter-samples, and issues a binding determination. Escrow funds are released in line with that determination.
3. Step 3 — Independent arbitration
Either party may escalate to arbitration administered by the Arbitration Foundation of Southern Africa (AFSA) under its expedited rules, seat Johannesburg, single arbitrator, English. The arbitral award is final and enforceable.
4. Costs
Steps 1 and 2 are free. Step 3 costs are borne by the unsuccessful party unless the arbitrator orders otherwise.
Questions about this policy?
Email legal@fuelsync.africa or visit our contact page. FuelSync Africa (Pty) Ltd · Johannesburg, South Africa.